Support Engineer II - Opti9 Technologies

Key Responsibilities

• Provide tier‑2/3 support for client virtualized environments, diagnosing and resolving complex issues across Windows, Linux, and macOS platforms.
• Administer and monitor Veeam Backup & Replication deployments, ensuring data protection, backup integrity, and rapid recovery.
• Collaborate with networking teams to troubleshoot connectivity, firewall, and routing problems affecting client workloads.
• Manage AWS resources, including EC2, S3, RDS, and VPC configurations, to support client cloud operations.
• Document incidents, solutions, and best practices in the ticketing system, contributing to a knowledge base that improves support efficiency.

Requirements

• 3+ years of hands‑on support experience in a managed services or enterprise environment.
• Proficiency with Veeam Backup & Replication and experience troubleshooting backup/restore operations.
• Strong networking fundamentals (TCP/IP, DNS, VPN, routing protocols) and experience with firewalls and load balancers.
• Hands‑on experience with AWS services and basic IaC concepts (CloudFormation, Terraform).
• Excellent communication skills, customer‑centric mindset, and ability to work independently and in a team.