onsite
Support Engineer - Fresher - 1kosmos
Software Engineer
Entry‑level Support Engineer role focused on resolving end‑user issues across Windows and Linux platforms, managing ticketing workflows, and delivering clear communication while building foundational networking and troubleshooting expertise.
About the role
Key Responsibilities
- Respond to and resolve user support tickets via a ticketing system, ensuring timely and accurate solutions.
- Diagnose and troubleshoot hardware, software, and network connectivity issues on Windows and Linux environments.
- Document troubleshooting steps, solutions, and best practices in knowledge base articles.
- Collaborate with cross‑functional teams to identify root causes and implement preventive measures.
- Provide clear, concise communication to users and stakeholders, translating technical details into user‑friendly language.
Requirements
- Strong analytical and problem‑solving skills with a passion for technology.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Experience with Windows and Linux operating systems, including command‑line tools.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Excellent written and verbal communication skills.
Skills
customer supportlinuxcommunication