Support Engineer AMER

As a Support Engineer for the AMER region, you will be the primary point of contact for customers in the Americas, providing timely and effective technical assistance and troubleshooting for our customers. You will be responsible for resolving complex technical issues, escalating issues to internal teams as needed, and collaborating with cross-functional teams to resolve customer issues. You will also be responsible for documenting and sharing knowledge with the support team to improve our overall support processes and procedures.

Key Responsibilities:

• Provide timely and effective technical assistance and troubleshooting to customers in the AMER region.
• Resolve complex technical issues and escalate to internal teams as needed.
• Collaborate with cross-functional teams to resolve customer issues.
• Document and share knowledge with the support team to improve our overall support processes and procedures.
• Develop and maintain a deep understanding of our product and services.

Requirements:

• 2+ years of experience in a technical support role.
• Strong technical skills in Python, Node.js, and AWS.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Experience with machine learning is a plus.