remote
Support Engineer - A-Z for Remote jobs
Software Engineer
Support Engineer focused on AI training environments, diagnosing cloud and networking issues, automating support workflows, and collaborating with stakeholders to deliver high‑quality, real‑world data for next‑generation AI models.
About the role
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
- Assist in the design and implementation of scalable, secure AI training pipelines.
Requirements
- Strong understanding of cloud platforms (AWS, Azure, or GCP) and networking concepts.
- Proficiency in scripting languages such as Python or Bash.
- Experience with issue tracking systems, preferably JIRA.
- Excellent communication skills and a customer‑centric mindset.
- Ability to learn quickly and adapt to evolving AI training workflows.