As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena is evolving its Supply Chain into a process‑centric, workflow‑orchestrated, and digitally enabled operating model. This role plays a pivotal part in translating business strategy into scalable, governable, and automation‑ready end‑to‑end processes that deliver measurable outcomes. Reporting to the Director, Supply Chain Process & Digital Transformation, this position bridges strategy, operations, and digital enablement to ensure process change creates sustained business value.
How you will make an impact:
- Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities
- Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models
- Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation
- Lead business process design for enterprise workflow and business process management (BPM) platforms such as Pega
- Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented
- Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization
- Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain
The must haves:
- 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement
- Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, ServiceNow, Camunda, or equivalent)
- Proven ability to translate business strategy and operational objectives into executable process designs
- Experience partnering closely with IT and technology teams on digital implementations
- Strong end‑to‑end process design skills with the ability to operate beyond functional silos
- Ability to clearly articulate business rules, decision logic, and workflows
- Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field
Nice to haves:
- Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain
- Experience supporting enterprise process orchestration or workflow enablement initiatives
- Familiarity with process performance measurement, automat