remote
Supervisory Information Technology Specialist
Software Engineer
Lead the planning, installation, configuration, and management of enterprise network and server environments, providing Tier‑3 support for desktops, mobile devices, and printers while ensuring alignment with agency IT architecture and business needs.
About the role
Key Responsibilities
- Oversee the end‑to‑end lifecycle of network infrastructure, including design, deployment, and maintenance.
- Manage server environments, ensuring high availability, performance, and security.
- Provide Tier‑3 support for desktop, mobile, and printer endpoints, troubleshooting complex issues.
- Collaborate with IT architecture teams to align infrastructure with business requirements.
- Lead configuration, testing, and implementation of new systems and upgrades.
- Document processes, maintain knowledge bases, and train junior staff.
Requirements
- Extensive experience in network administration and server management.
- Proficiency with desktop and mobile device support, including troubleshooting and configuration.
- Strong understanding of IT architecture principles and best practices.
- Excellent problem‑solving skills and ability to handle Tier‑3 support scenarios.
- Effective communication and leadership abilities to guide a technical team.
Skills
itilzero trustproject management