Company
About Us
Pay Range
STAR Bonus % (At Risk Maximum)
Work Schedule Description (e.g. M-F 8am to 5pm)
Remote Work Notification
Overview
Due to growth, we are adding a Supervisor, Quality Assurance Benefit Configuration to our team!
The Supervisor, Quality Assurance Benefit Configuration ensures efforts are in alignment with the Quality Team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members and pharmacies by accurately administering benefits. This role will plan, design, coordinate, and align resources to support the daily activities of the team. The Supervisor, Quality Assurance Benefit Configuration role will work closely with their team to identify, recommend, develop, implement, support, and improve customer-focused solutions.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Oversee roles within the Quality Assurance team to support accurate and timely configuration and data transfers of client hierarchy, benefits, and networks.
- Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.
- Ensure team efforts delight the customer.
- Cultivate a positive team atmosphere.
- Outreach and collaborate with business partners for day-to-day work and contribute to action plan creation.
- Partner with Sr. Manager to support client relationships across multiple lines of business and various complexity levels.
- Oversight of work on Kanban boards, meeting turnaround times, and performance guarantees.
- Run department Kanban board(s) and huddles, including sizing of work requests.
- Responsible for capacity reporting and production control numbers.
- Populate client trackers regarding status of requests, barriers, and resolution for service excellence.
- Resource assignment of day-to-day work, audits, and root cause analysis/CAP.
- Address barriers of direct reports by guiding and influencing discussions while maintaining a forward-thinking approach.
- Maximize the skillset of the department through volumes of high workload to maintain claim adjudication accuracy for client and member satisfaction.
- Responsible for performance measures and workload monitoring of direct reports.
- Perform 1:1s to elicit feedback from department associates, provide mentorship, discuss career development, address performance, and provide workload and project guidance.
- Address escalations from direct reports, along with contributing to action plans.
- Perform workforce management duties for direct reports, including, but not limited to, overti