Success Plan Manager - SAP Academy for Services & Consulting

Key Responsibilities

• Develop and execute success plans for assigned SAP Academy clients, ensuring adoption of SuccessFactors modules and alignment with business objectives.
• Collaborate with cross‑functional teams (sales, implementation, support) to deliver seamless onboarding and ongoing value realization.
• Analyze usage data, identify improvement opportunities, and recommend actionable insights to enhance customer satisfaction and retention.
• Act as the primary point of contact for escalated issues, coordinating resolution and communicating progress to stakeholders.
• Facilitate workshops and training sessions to empower clients and internal teams on best practices and new features.

Requirements

• 3+ years of experience in customer success or account management within the enterprise software or SAP ecosystem.
• Strong understanding of SAP SuccessFactors and its implementation lifecycle.
• Excellent analytical, communication, and presentation skills with the ability to translate data into clear business recommendations.
• Proven track record of managing multiple client accounts and driving measurable outcomes.
• Fluent in English; Arabic language skills are a plus.