Staff Technical Product Manager-Workshop Operations - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Technical Product Manager-Workshop Operations based in the United States.

This is a strategic product leadership opportunity focused on building the digital foundation for next-generation workshop operations. The role will own critical platforms that enable service appointment management, real-time service tracking, and operational scalability across a growing retail network. You will lead 0–1 product development initiatives, transforming complex operational needs into reliable, data-driven digital solutions. Working across engineering, IT, retail operations, and technical service teams, you will shape systems that improve efficiency, consistency, and customer experiences. This position offers the opportunity to influence product strategy, integrations, and operational models in a fast-moving environment. You will help define how modern service ecosystems are built while contributing to the future of connected mobility and automotive innovation.

Accountabilities:

The Staff Technical Product Manager will be responsible for defining, building, and scaling digital workshop operations products while ensuring technical excellence, operational readiness, and strong stakeholder alignment. The role requires ownership of complex systems, integrations, and workflows from strategy through execution.

• Define and lead the product vision, strategy, roadmap, and execution plan for digital workshop operations platforms, including appointment management and service tracking solutions.
• Build foundational systems and processes for new operational models, supporting pre-launch initiatives and future scalability.
• Own end-to-end product development activities, from discovery and requirements definition to delivery, adoption, and continuous improvement.
• Translate operational workflows into clear technical requirements, product specifications, automated processes, and system logic.
• Partner with engineering teams, vendors, and business stakeholders to design scalable integrations and reliable digital experiences.
• Manage API integrations, data synchronization, migration activities, and system performance across connected platforms.
• Ensure data accuracy across critical service information, including appointments, service orders, vehicle data, parts availability, and customer information.
• Establish operational readiness criteria, support product rollouts, and drive adoption across service teams and retail locations.
• Monitor product performance through KPIs, dashboards, system health metrics, and user feedback to identify improvement opportunities.
• Identify technical risks, integration challenges, and process improvements while maintaining security, reliability, and scalability standards.