Staff Technical Account Manager German - 1password

Key Responsibilities

• Serve as the primary technical liaison for German‑speaking enterprise accounts, ensuring successful onboarding, adoption, and expansion of the password and identity management solution.
• Provide deep technical guidance on security, identity, and access management best practices, tailoring recommendations to each customer’s architecture and compliance requirements.
• Collaborate with product, engineering, and support teams to resolve complex issues, relay customer feedback, and influence roadmap priorities.
• Develop and deliver technical workshops, training sessions, and executive briefings in German to promote best‑in‑class security hygiene.
• Monitor account health metrics, identify risk signals, and proactively drive remediation and value‑realization initiatives.

Requirements

• 5+ years of experience in technical account management, customer success, or solutions engineering for SaaS security or identity‑management products.
• Strong understanding of cloud security, password management, and unified access management concepts.
• Fluent in German (native or near‑native) with excellent written and verbal communication skills.
• Proven ability to translate technical concepts into business outcomes and to influence cross‑functional teams.
• Track record of managing enterprise‑scale customers, driving adoption, and achieving renewal and expansion targets.