Staff Product Manager - Kiosk Hardware - ecoATM Gazelle

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

About the Role

We are hiring a Staff Product Manager to own the hardware platform at our kiosks — the physical machine that collects upwards of 20k phones a day. This is a senior individual contributor role reporting to the Senior Director of Product, accountable for the next generation of our kiosk and for the reliability, cost, and capability of the fleet we operate today. You will work cross functionally with engineering, operations, and third-party design and manufacturing partners to bring the next kiosk to life and keep our current fleet performing at its best.

What You’ll Own

• The end-to-end product roadmap for the kiosk hardware platform.
• The product definition for the next-generation kiosk: the requirements, tradeoffs, and decisions that determine what we build.
• The relationship with our third-party design and manufacturing partner — translating business needs into requirements, holding them to a gated development process, and protecting cost, schedule, quality, and our IP.
• Firmware requirements and the hardware/software interface — the device’s hardware abstraction layer (HAL), the contract that lets the machine and the on-screen experience evolve independently.
• Fleet reliability and serviceability as designed-in product properties — owning the loop from field data to design intervention.
• Hardware quality metrics, and the business case for hardware investment.

Key Responsibilities

• Own the product requirements and specification for the next-gen kiosk, grounded in customer, operational, and business needs.This includes ensuring our direction is guided through consumer testing and substantiation.
• Work closely with Hardware engineering and PMO to drive the design and manufacturing partner through a gated development process (concept → EVT → DVT → PVT → mass production), with clear exit criteria at each g