Staff Product Manager - Agency Monetization & Wallet - name

Key Responsibilities

• Own the product strategy and roadmap for HighLevel 's Reselling, Rebilling, and Wallet platform.
• Identify customer problems and market opportunities to improve how agencies monetize HighLevel products and manage financial operations.
• Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
• Partner closely with Engineering and Design to build scalable, reliable, and intuitive platform experiences.
• Collaborate with Finance, Revenue Operations, Customer Success, and other Product teams to ensure seamless end-to-end monetization workflows.
• Define success metrics, leverage customer insights and data, and continuously optimize product performance.
• Drive alignment across stakeholders while influencing product direction across multiple teams.
• Mentor Product Managers and contribute to raising the overall product management bar across the organization.
• Reselling Platform
• Rebilling Platform
• Agency Wallet
• Subaccount Wallet
• Wallet Funding & Auto Recharge
• Transaction History & Financial Transparency
• Credits, Refunds & Adjustments
• Markups & Margin Management
• Agency Tax Experience
• Wallet APIs & Platform Services
• Monetization Frameworks consumed by product teams
• Own the product vision, strategy, and roadmap for HighLevel 's Reselling, Rebilling, and Wallet products.
• Lead the end-to-end product lifecycle, from customer discovery and strategy through execution, launch, and continuous improvement.
• Build products that simplify how agencies monetize HighLevel , manage billing workflows, and operate their businesses.
• Partner closely with Engineering, Design, Finance, Revenue Operations, Customer Success, and other Product teams to deliver scalable, customer-centric solutions.
• Drive product decisions by leveraging customer research, market insights, experimentation, and data.
• Balance customer needs, business objectives, technical complexity, and platform scalability to deliver high-impact outcomes.
• Define success metrics, monitor product performance, and continuously improve customer experience through data-driven iteration.
• Influence product direction across multiple teams and align stakeholders around a shared product vision.
• Mentor Product Managers and contribute to strengthening product strategy, execution, and product management best practices across the organization.
• 8+ years of Product Management experience , including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Proven ability to design, ship, and scale systems that handle large volumes of financial transactions and reconciliations.