remote
Staff Machine Learning Engineer - Core Services GenAI - Uber
ML Engineer
Lead the design, productionization, and scaling of an autonomous GenAI support agent, driving cutting‑edge LLM orchestration, safety, and multilingual capabilities while ensuring reliability and cost efficiency.
About the role
Key Responsibilities
- Architect and ship end‑to‑end GenAI solutions for customer support across mobile, web, and voice platforms.
- Design and implement agentic architectures that enable autonomous issue resolution.
- Develop robust evaluation pipelines and safety guardrails for LLMs, ensuring high reliability and compliance.
- Optimize models for multilingual performance and cost‑effective inference at global scale.
- Collaborate with cross‑functional teams to integrate AI services into production systems and monitor live performance.
Requirements
- 10+ years of experience in machine learning and large‑scale AI system design.
- Deep expertise in GenAI, LLM orchestration, and production engineering.
- Proven track record building agentic or autonomous AI systems.
- Strong background in evaluation, safety, and multilingual NLP.
- Excellent communication skills and a bias for action in a fast‑moving environment.