About the Role
As a Staff AI Agent Engineer - Moveworks | Customer Deployment at Moveworks ServiceNow, you will be instrumental in ensuring customer success with the Moveworks ServiceNow Platform. This involves accelerating product adoption through various customer engagements. You will operate at the intersection of Customer Success, Product Management, and Engineering, translating complex customer business process challenges into innovative, high-impact AI solutions built on the platform. This role offers full-stack ownership of technical success, allowing you to deploy capabilities in the current product and directly influence its evolution by incorporating customer learnings into the core platform.
Core Responsibilities & Impact
- Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform, covering Vision-Lock, Solution Design/Architecture, Building, Tuning, and Launch.
- Custom Solution Design: Architect, design, and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform, helping them leverage AI in novel and meaningful ways to solve complex business challenges.
- Integration and implementation: Integrate the Moveworks ServiceNow Platform with customer enterprise systems in an innovative, secure, and performant manner.
- Product Partnership: Collaborate closely with engineering and product teams on new product rollouts, and help drive product decision-making by synthesizing on-the-ground customer feedback and identifying technical gaps.
- Strategic Autonomy: Consult with customers and apply creative freedom in solution design to shape the customer's Agentic AI roadmap.
About You
You are a technical generalist and a "do-er" with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.
- Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and a strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective (e.g., "what happens under the hood?" and "why is this done that way?").
- Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
- Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
- Reusability: You share what works with the broader team and help generalize solutions into reusable templates.
- Customer-Centric Soft Skills: You possess the communication skills required for deep customer partnerships and genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through the creation of high-quality artifacts (e.g., architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
- Strategic Guidance & Influence: Serve as a trusted advisor to customers.