Sr. Technical Support Engineer, Focused Services - Palo Alto Networks

North Sydney, New South Wales, Australia Global Customer Services Ref ID: JR-019289

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

The Team

Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.

Your Career

As a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively.