Sr. Technical Specialist - Watts Water Technologies

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Sr. Technical Specialist provides expert-level support for our Commercial and Industrial Water Treatment systems, resolving complex technical issues and guiding customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries. This role ensures a seamless customer experience by offering timely solutions, interpreting technical documentation, and coordinating service needs.

This position reports to the Sr. Manager of Sales and Customer Engagement. This role is remote and based out of the Fort Worth, TX location.

Primary Job Duties and Responsibilities

• Technical Support for all Commercial/Industrial Water Treatment Products. Must know water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
• Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment.
• Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments.
• Warranty Support for all Commercial/Industrial Products.
• Use the Salesforce Systems document and manage service functions.
• Contract and provide technical product support and guidance to third-party service contractors.
• Possess the ability to review wiring diagrams, schematics, and CAD drawings
• A self-starter with the ability to work in a team-oriented call-center support environment.
• Effectively communicate at different levels of the organization, both internally & externally.
• After-hours on-call technical support on a rotating basis.
• Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
• Travel Requirements: 20%

Required Qualifications

• Bachelor's Degree in Chemistry, Engineering, or related field
• Minimum 3 years’ experience in the water treatment industry. The ideal candi