Sr. Technical Account Manager - Automation Test Engineer 549 - Ubiminds

Want to get to the next step in your international career?

We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycle

Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge

As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.

This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

• The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions ● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you'll do

Technical Onboarding & Time-to-Value ● Own the technical onboarding experience for new customers ● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines ● Guide customers through initial use cases that align with their success criteria ● Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

• Drive sustained adoption across teams, projects, and workflows ● Help customers expand test coverage, standardize best practices, and scale usage over time ● Provide expert guidance on test automation strategy, visual testing, and quality maturity ● Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solvin

• Serve as the primary technical point of contact for assigned accounts ● Troubleshoot and resolve complex technical challenges in coordination with Support team ● Conduct technical health checks, architecture reviews, and optimization sessions ● Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management