Sr. System Support Technical Specialist - brunswick

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Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a System Support Technical Specialist to join our team.

The Field Service Technical Specialist is a critical team member of the Technical Support team. These team members have three primary roles within the Support Services team: Provide expert technical advice to Navico Group customers including OEMs, Manufacturers, dealership technicians and consumers; Help improve reliability and serviceability of Navico Group Connect/Integrated products; Author and maintain service information and solutions including knowledge and FAQs.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Diagnosing systems using electronic test equipment
• Interpretation of fault codes
• Adjustments and setting for hydraulic, electrical and application performance.
• Development of processes related to equipment repairs and preventative maintenance.
• Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime.
• Future reference by other support team members
• Creating new and improving upon current technical documents
• Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability.
• Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems.
• Support other Support Services initiatives as needed including field visits, periodic audits and training.
• Provide “Project Brief” handoff and additional training to associated Service teams.
• Support of PPC committee through Rapid Response Team
• Provide OEM service specific trainings in relation to Navico Connect projects.

Skill Requirements:

• Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques.
• Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership