Sr Staff Mixed Methods User Researcher

Why Mozilla ?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use mixed methods research to understand business needs and uncover user insights that inform product and design strategy.

In this role, you’ll serve as a research leader across the organisation, contributing to the strategic direction for how research is practised and coaching and mentoring the next generation of researchers. You will lead both evaluative and foundational studies in close partnership with product managers, designers, engineers, data scientists, and fellow researchers. You’ll apply qualitative and quantitative methods to understand users’ experiences, contexts, motivations, and behaviors, translating those findings into clear, actionable insights that shape roadmaps and strategies.

What you’ll do:

• Lead mixed method user research studies across the mobile and privacy product spaces, developing research materials, executing research, and turning data into actionable recommendations
• Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives
• Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate; contribute to the development of standards for responsible AI use in research
• Partner cross-functionally with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities
• Understand and incorporate complex and nuanced technical and business requirements into research
• Collaborate with Mixed Methods and Quantitative User Researchers

What you’ll bring:

• 4-6 years of UX research work experience in the consumer technology industry