This is a remote position.
This is a remote position.
Our client is looking for Sr Service Cloud Solution Architect (100% Remote).
Job Duration: Long Term Contract (Possibility Of Further Extension)
Position Summary:
Service Cloud Manager/Solutions Architect leads the design and delivery of scalable Salesforce Service Cloud solutions that enhance customer experience and operational efficiency. This role partners with business stakeholders, manages cross-functional teams, and provides technical leadership to ensure solutions align with business goals and Salesforce best practices.
- Act as a Service Cloud SME , defining architecture standards, governance, and best practices.
- Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex).
- Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica.
- Define data models, automation, security, and performance standards.
- Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming).
- Collaborate with business stakeholders, bridging business and technical needs.
- Lead and mentor Salesforce developers, admins, and junior team members.
- 5+ years in software/system/enterprise architecture.
- Proven expertise in Salesforce platform and Service Cloud capabilities.
- Experience with complex, large-scale implementations, SaaS/PaaS, and integrations.
- Strong skills in enterprise app integration, AI/analytics, and data management.
- Excellent communication, leadership, and problem-solving skills.
- Deep knowledge of Service Cloud (Case Management, Omni-Channel, Entitlements, Knowledge, Service Console).
- Hands-on with Einstein AI features (Bots, Case Classification, Next Best Action).
- Proficiency in Salesforce development (Apex, LWC, VisualForce, APIs, OAuth, Platform Events).
- Data management and integration via ETL tools and middleware.
- Ability to design scalable, secure, and high-performance architectures.
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Application Architect / System Architect
Company Benefits : Medical, Dental, Vision, Paid Sick leave, 401K
Interested! Please apply or send your resume to hr@dawarconsulting.com / kavitha@dawarconsulting.com
Originally posted on Himalayas