ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com .
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America , preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone) . Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
WHAT YOU’LL DO:
- Test Strategy and Leadership : Define and evolve test strategies from the earliest phases of development, ensuring alignment with business goals. Provide guidance on test planning, coverage, and automation strategy to maximize efficiency and quality.
- Quality Engineering & Automation : Design, build, and maintain automation frameworks (e.g. Cypress, Playwright) that scale across projects. Ensure automation is integrated into CI/CD pipelines, enabling faster, more reliable releases.
- Shift-Left and Early Collaboration : Collaborate closely with product owners, designers, and developers during early stages to prevent defects, align on requirements, and bring a quality-first mindset into planning and design.
- Execution and Defect Management : Lead execution of automated and manual testing, oversee defect lifecycle management, and ensure timely resolution of issues while mentoring team members on best practices.
- API Testing : Perform thorough manual and automated API testing, leveraging frameworks such as Cypress and Playwright , ensuring robustness, reliability, and proper integration across services.
- Accessibility Testing : Validate compliance with WCAG 2.2 AA standards through both manual and automated methods, ensuring inclusive and accessible digital experiences.
- Performance and Scalability Testing : Drive performance and load testing initiatives, analyzing results and recommending improvements to ensure systems meet scalability and reliability expectations.
- CMS and Content Validation : Test digital solutions built on CMS platforms such as Contentful, ContentStack, or similar , validating dynamic content delivery and integration.
- Design Review and Usability Validation : Collaborate with designers by reviewing and validating deliverables in Figma , ensuring design intent is met and edge cases are considered.
- Innovation and Continuous Improvement : Actively explore and implement AI-driven testing tools and modern QA practices. Iden