At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.
Position Summary
The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.
The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.
Key Responsibilities
- Engineering Quality Program Leadership
- Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
- Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
- Manage cross-functional initiatives to reduce quality issues and improve product reliability.
- Quality Metrics Development & Reporting
- Define, establish data sources for, track, and maintain KPIs such as:
- Design defect density and engineering change order (ECO) rework rate
- Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
- First-pass yield (FPY) and end-of-line test performance
- Corrective and preventive action (CAPA) closure time
- Supplier quality performance for critical electrical components
- Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
- Serve as the product owner for engineering data products
- Support data quality, governance, and documentation for engineering metrics
- Root Cause Analysis & Continuous Improvement
- Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
- Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
- Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.
- Standards, Compliance, and Auditing
- Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001 , and ANSI requirements.
- Support internal and external quality audits; m