onsite
Sr Manager, Technical Product Management - Customer Service - Amazon
Software Engineer
Lead cross‑functional teams to design, launch, and optimize customer‑service products, driving data‑driven improvements and ensuring a world‑class experience for millions of users worldwide.
About the role
Key Responsibilities
- Own the product vision and strategy for high‑impact customer‑service initiatives, translating business goals into actionable roadmaps.
- Collaborate with engineering, design, data science, and operations to deliver scalable, customer‑centric solutions across multiple languages and regions.
- Leverage data analytics to measure success, identify pain points, and iterate on features that improve agent productivity and customer satisfaction.
- Facilitate agile ceremonies, prioritize backlogs, and ensure timely delivery of features while maintaining high quality standards.
- Act as the primary stakeholder liaison, communicating progress, risks, and outcomes to senior leadership and cross‑functional partners.
Requirements
- 10+ years of product management experience, with at least 5 years in a senior or managerial role within a large, global organization.
- Proven track record of launching complex, data‑driven products that scale to millions of users.
- Strong analytical skills, with experience using SQL, Python, or similar tools to derive insights from large datasets.
- Excellent communication and leadership abilities, capable of influencing stakeholders at all levels.
- Experience with agile frameworks (Scrum/Kanban) and product lifecycle management tools.
Skills
product managementdata analysisroadmap planning