. Manager, Supply Chain Operations
Lead Supply Chain Operations with expertise in Python, Machine Learning, and AWS, driving innovation and customer experience in a dynamic education and healthcare technology company.
Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:
Job Summary / Purpose
The Sr. Supply Chain Operations Manager leads end-to-end warehouse and hardware configuration operations for Illumia, ensuring receiving, inventory management, order fulfillment, and hardware configuration run accurately and efficiently in line with quality standards and business expectations. The role blends tactical execution with strategic direction by managing and developing the Supply Chain Operations and Hardware Configuration teams, owning vendor and supplier relationships including performance management and contractual escalation, and partnering cross-functionally with Planning, Services, Purchasing, IT, Legal, and Finance to align warehouse execution with deployment schedules and business needs. The manager also serves as the primary escalation point for fulfillment issues, drives continuous improvement through KPI analysis, leads risk assessment and contingency planning, shapes ERP (Microsoft Dynamics 365) and reporting enhancements, and presents operational performance and supplier strategies to senior leadership.
Who you will work with:
This role leads the Supply Chain Operations and Hardware Configuration teams and collaborates closely with cross-functional partners including Planning, Services, Purchasing, IT, Legal, Finance, and Product to align execution with business needs. Externally, this role engages with suppliers, vendors, and logistics providers, serving as the escalation point for performance, contractual, or operational issues.
Key Responsibilities and Duties
Posted June 6, 2026