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Sr Manager - IT Appl Dev - Chatbots/Voicebots - United Airlines
Software Engineer
Senior Manager leading a high‑performing team to design and deliver cutting‑edge chatbot and voicebot solutions for Corporate Safety, Operational Risk, and Corporate Medical units, leveraging Python, Node.js, AWS, and ML/NLP technologies.
About the role
Key Responsibilities
- Lead and mentor a cross‑functional development team focused on chatbot and voicebot architecture, design, and deployment.
- Architect scalable, secure solutions on AWS, integrating Python and Node.js services with enterprise data sources.
- Drive innovation in natural language processing and machine learning to enhance conversational AI capabilities.
- Collaborate with product, security, and compliance stakeholders to ensure solutions meet regulatory and operational standards.
- Oversee end‑to‑end delivery, from requirements gathering to production rollout and continuous improvement.
Requirements
- 10+ years of software development experience with a strong background in Python and Node.js.
- Proven leadership of large, distributed teams in an Agile environment.
- Hands‑on expertise with AWS services (Lambda, S3, DynamoDB, SageMaker) and CI/CD pipelines.
- Deep knowledge of NLP, ML model deployment, and conversational AI frameworks.
- Excellent communication skills and a track record of delivering complex, mission‑critical applications.
Skills
pythonnodejsawsmachine learningnlp