Sr Major Case Consultant Specialized Claims

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Major Case Unit is growing, and we’re looking for a skilled Sr. Claims Consultant to join us. This full time, exempt role is fully remote and offers the chance to make a meaningful impact within a collaborative, high performing team.

Position Overview:

The Sr Major Case Consultant Specialized Claims is a highly experienced claims professional responsible for the full investigation, evaluation, negotiation, and resolution of the company’s most complex specialized claims, which represent its largest damage exposures. These claims may originate nationwide and often require field consultation, in-depth technical expertise, and collaboration with professionals across the organization. Specialized exposures include large property, workers compensation, PIP, casualty, employment practices, professional liability, sexual offense, extra contractual liability, advertising injury, reinsurance, toxic tort, and environmental claims. This role also contributes to shaping claims handling policies, supports strategic initiatives, and reviews settlements for other adjusters. This person will need heavy Coverage experience, with focus on Coverage B of GL type policies. Knowledgeable in Advertising Injury, Slander-Libel, Wrongful Eviction, False Arrest, and continuous loss bodily injury claims.

In this role you will:

• Directly handle the company’s most complex and high-exposure specialized claims, including those involving litigation, regulatory scrutiny, and reputational risk.
• Approve reserves and settlements at the highest authority level; demonstrate mastery in reserving strategy and financial acumen.
• Interpret and execute policies set by senior leadership; contribute to strategic direction and policy development.
• Serve as a subject matter expert (SME) for consistent nationwide handling of large losses; may publish white papers or lead special projects to establish company-wide best practices.
• Collaborate with product management to improve line-of-business loss results and identify opportunities for product enhancement.
• Lead advanced investigations and risk assessments; identify root causes and develop innovative solutions for complex claims.
• Issue reservation of rights and draft coverage letters, including those involving manuscript endorsements and ISO/non-ISO forms.
• Oversee and resolve the most sensitive and high-stakes claims, including those involving toxic torts, environmental liability, professional liability, employment practices, and extra-contractual exposures.
• Manage litigation strategy, retain and direct counsel, and ensure alignment with company objectives a