Sr. IT Service Operations Manager - clarios

Batteries are our Business. People are our Power.

At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batterie technologies and smart solutions power nearly every type of vehicle. 1 in 3 vehicles powered by a Clarios Battery worldwide. We are home to strong brands like VARTA® and OPTIMA® and we are driven by a common goal to create cutting-edge technology in a sustainable manner. Ready to power up your career? Then explore the possibilities with us and become a valued member of our team!

As Senior IT Service Operations Manager (m/f/d) you will lead IT Service Operations across EMEA with a clear mandate: restore execution discipline, strengthen manager effectiveness, and improve employee engagement while maintaining operational stability.

This role goes beyond traditional IT Service Management. It requires a leader who ensures that commitments are delivered, teams are supported consistently, and operational excellence translates into a strong employee experience.

You will act as the bridge between global IT strategy and regional execution , ensuring that services are reliable, scalable, and continuously improving—while rebuilding trust and accountability within the organization.

Location This position can be based at any of our major EMEA locations, including:

Hannover, Germany (EMEA Headquarters)

Česká Lípa, Czech Republic

Bratislava, Slovakia

Applicants should be willing to travel regularly within the EMEA region as required.

What you will do

Execution & Operational Discipline (Primary Accountability)

Drive execution discipline across EMEA IT Operations, ensuring commitments, improvement actions, and initiatives are clearly defined, tracked, reviewed, and closed on time.

Establish regional follow-up and accountability routines, proactively escalating and resolving delivery gaps.

Leadership & Manager Effectiveness

Lead and develop managers and service professionals across EMEA, driving consistent expectations, feedback, follow-through, and team engagement.

Implement structured leadership routines, including bi-weekly 1:1s, performance feedback cycles, and team execution reviews.

Coach managers to improve support, clarity, and team engagement

Data-Driven Operations & Transparency

Build and use dashboards to track service performance, workload, capacity, execution progress, and operational risks.

Provide stakeholders with clear visibility on priorities and performance, using data to drive decisions and improvements.

Service Operations Excellence

Ensure stable, high-performing IT services across EMEA, covering end-user services, field support, and incident/escalation management.