Sr. Director, Machine Learning Engineering (Remote-Eligible)

Overview

At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent — along with our deep experience in machine learning — position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

Team Description

The Consumer Engagement Platform organization at Capital One empowers rapid financial product innovation at scale and delivers developer joy, for all Capital One’s consumer products and organizations, by providing well-managed, self-service, experimentation-driven, and personalized product development vehicles. Hyper Personalization org is building the intelligence and infrastructure that will enable Capital One to deliver truly individualized, real-time customer experiences at scale — turning every channel into a context-aware decisioning surface, from home feeds to marketing and servicing messages. The org’s mission is to move Capital One to deliver always-on, cohort-of-one personalization, powered by resilient data foundations, production-grade ML and GenAI systems, and low-latency application platforms that make it easy for teams across the company to experiment, innovate, and serve the right experience to every customer at the right moment.

What you’ll do in the role:

• Lead and scale a high-performing engineering organization responsible for the Personalization Platform that powers real-time, personalized product experiences and multi-channel targeted user messaging across Capital One products and services.
• Define the technical strategy, delivery roadmap, and operating model for a portfolio spanning recommendation systems, ranking, decisioning, GenAI infrastructure, MLOps, and low-latency application-serving systems.
• Build, develop, and manage engineers and engineering leaders; set a high bar for hiring, performance, talent density, coaching, and succession planning across the organization.
• Partner cross-functionally with Product, Data Science, Cloud Infrastructure, and Machine Learning Platform teams to align strategy, prioritize investments, and co-develop advanced recommendation systems and algorithms serving Capital One users.
• Drive the design, buildout, and operation of robust ML infrastructure and pipelines supporting feature extraction, model training, testing, guardrails, evaluation, deployment, and both real-time and batch inference with strong reliability, scalability, and operational rigor.
• Architect low-latency, event-driven systems for real-time personalization and decisioning based on streaming data, user behavior, and contextual signals.
• Drive the evolution of MLOps practices through automated, metrics-backed deployment workflows, validation and testing systems, model lifecycle governance, and scalable observability.
• Guide the adoption of state.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or AI plus at least 10 years of experience developing or leading AI/ML algorithms or technologies, or Master's degree plus at least 8 years of experience developing or leading AI/ML algorithms or technologies.
• At least 5 years of people leadership experience.
• 7 years of experience managing and leading an engineering team.
• 8+ years of experience deploying scalable, responsible AI solutions on major cloud platforms (AWS, GCP, Azure).