Sr. Benefits Administration Analyst

We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions.

As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace.

The Benefits Administration Senior Analyst serves as a senior-level subject matter expert within the Solutions Delivery organization. In this role, the Senior Analyst leads complex client implementations, drives process improvement initiatives, and provides mentorship and technical guidance to junior team members. The Senior Analyst independently owns end-to-end benefit configuration and implementation workstreams for large, complex, or high-priority clients and serves as an escalation point for benefit set-up issues across the team. This role requires deep expertise in pharmacy benefit management, benefit design, and RxSense platform capabilities, along with the ability to influence outcomes across cross-functional teams and directly with clients.

Essential Duties & Responsibilities

Implementation Leadership

• Own and lead the full implementation lifecycle for large, complex, or strategic clients from initiation through production deployment, ensuring all contractual deliverables are met on time and within scope.
• Serve as the primary benefits configuration expert on client implementations, leading all discovery, requirements gathering, and configuration sessions.
• Anticipate and proactively mitigate implementation risks; develop contingency plans and communicate issues to leadership with recommended solutions.
• Review and validate benefit set-ups performed by junior analysts prior to client go-live.

Benefits Configuration & Technical Expertise

• Configure and maintain complex benefit designs, clinical rules, pharmacy networks, pricing structures, accumulators, and hierarchies across the RxSense platform.
• Develop deep expertise in RxSense claims platforms and serve as an internal resource for platform capabilities and limitations.
• Lead root-cause analysis on complex benefit set-up issues; develop and implement process changes to prevent recurrence.
• Conduct impact analysis for platform changes, client requests, and identified issues affecting benefit configurations.

Client & Stakeholder Engagement

• Build and sustain trusted advisor relationships with clients, serving as a consultative partner on benefit design strategy and platform optimiz