Systems Engineer
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own.
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
The Senior Technical Operations Analyst will provide production support and automation for financial services production processes. This role coordinates the scheduling and production of EASY applications to support regulatory and client Service Level Agreements, responds to production-critical program failures, conducts root-cause analysis, and identifies automation opportunities. The Senior Technical Operations Analyst will also provide customer service, model best practices for less senior team members, and advise the manager on initiative status.
What you will do:
Perform technical triage on EASY system applications to diagnose the root cause of issues and identify or implement resolutions within established Service Level Agreements.
Monitor the production performance of back-end processes, mitigate program failures, and escalate major system issues to other support teams.
Monitor and maintain the EASY Workload Automation Tool to support the timely processing of financial transactions.
Use CA Workload Automation AutoSys to create, schedule, and monitor back-end applications for transactional processing.
Access the EASY system code base and databases to investigate program failures.
Serve as a support specialist and liaison between Systems Application Support and EASY development teams, reporting software defects and communicating their severity and impact.
Communicate production issues and risks that require development team support to repair or mitigate.
Respond to service ticket requests from business users, system developers, and clients for the setup, monitoring, or execution of back-end EASY applications.
Advise on and lead strategic initiatives to mitigate back-end application issues and identify opportunities for process automation.
Coordinate production processes and present automation opportunities to developers on the team.
Work independently with moderate latitude for actions and decisions that are not reviewed.
Posted July 24, 2026