Overview
We are seeking to fill the role of Default Resolution Analyst I . The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Responsibilities
- Process internal departments’ requests for information and research from clients and customers
- Collaborate with internal teams (e.g., Client Relations) on behalf of the Default Operations team
- Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes
- Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
- Respond to requests according to departmental guidelines and procedures
- Process internal tracking system updates
- Escalate critical issues to leadership and follow through to resolution
- Locate missing documents
- Provide feedback to enhance processes using knowledge gained through research
- All other duties as assigned.
Qualifications
Required Skills and Qualifications
- High School Diploma or equivalent required.
- Ability to use Microsoft Office products/applications
- Ability to manage time and priorities wisely
- Ability to grasp concepts quickly, make sound decisions, and resolve issues
- Ability to adapt to frequently changing processes and procedures
- Ability to work in a high-volume and time-sensitive environment
- Ability to work independently with minimal direction and effectively meet deadlines
- Ability to collaborate with peers in a team environment to attain common goals
- Analytical and mathematical ability sufficient to identify potential loan issues
- Ability to communicate effectively in writing, in person, and by telephone
- Ability to maintain strict confidentiality
Desired Skills and Qualifications
- 1+ years of experience in default operations preferred
- Familiarity with state/federal laws and regulations applicable to defaulted loan servicing preferred
- Knowledge of Black Knight products, including, but not limited to MSP, LoanSphere, and Invoice Management preferred
Total Rewards
LoanCare ’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Pro