Software Engineer
Specialist in Regulatory Solutions for Pet Insurance, focusing on compliance, risk assessment, and policy development within a Fortune 100 environment. Utilizes data analysis and stakeholder communication to ensure regulatory standards are met and processes are optimized.
This role reports through our Pet Insurance Product team. We will consider candidates looking for a full-time remote position.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
Job Description Summary
Job Description
Key Responsibilities:
Reviews, analyzes, and interprets high impact complaints of increased complexity, regulatory requirements, insurance statues and/or regulations impacting the products and procedures of assigned product(s) and/or operational area. Performs root cause analysis to identify primary causes of complaints or regulatory requests. Consults with business groups on recommended workable solutions; communicates and advises management on compliance and legal implications.
Evaluates written and verbal messages from state insurance departments, customers and/or complainants to determine proper disposition.
Communicates timely resolution decisions to customers according to procedures and regulatory guidelines. Advocates the interest of both the customer and Nationwide to ensure an equitable solution on behalf of the customer where possible.
Corresponds by telephone, email and/or letter with customers, complainants, and state insurance departments on behalf of the company, in connection with customer relations and/or regulatory matters.
Resolves issues with business units and initiates leadership feedback on resolution options.
Reconciles complaint and/or regulatory records with customer and/or state department of insurance records.
Provides guidance and support to leaders and/or employees for complaint handling and regulatory requests procedures and practices consistent with regulatory requirements.
Reviews and advises management of complaint and/or regulatory trends. Identifies potential quality, training, process improvements and optimal practices. May participate in projects or committees.
May review work product of other associates and provide coaching, feedback, and training assistance for less experienced associates.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Regulatory Solutions Manager.
Typical Skills and Experiences:
Education: Undergraduate studies in business administration, accounting, finance, insurance, or pre-law preferred.
Experience: Typically, five years of related work experience, preferably with cross functional business unit exposure in claims, underwriting, and or customer solutions; or two years if hold J.D.
License/Certification/Designation: Licensing may be required as is continuing education, as required by state(s). CPCU, MCM, AIC and similar industry designations preferred.
Knowledge, Abilities and Skills: Proven knowledge of insurance and/or financial services concepts, policies, practic
Posted June 18, 2026