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Specialist Engineer, Technical Support - VCC/VSPC - Veeam Software
Software Engineer
Senior technical support engineer focused on Veeam’s VCC/VSPC solutions, delivering expert troubleshooting, incident resolution, and proactive customer guidance across backup, virtualization, and cloud environments.
About the role
Key Responsibilities
- Provide advanced Tier‑3 support for Veeam VCC/VSPC customers, diagnosing complex issues across backup, replication, and cloud integration.
- Collaborate with engineering and product teams to reproduce, analyze, and resolve bugs, contributing to product improvements.
- Document root causes, workarounds, and best‑practice guides for internal knowledge bases and customer portals.
- Lead incident investigations, coordinate cross‑functional teams, and communicate status updates to stakeholders.
- Mentor junior support staff, sharing expertise on Veeam products, scripting, and troubleshooting methodologies.
Requirements
- 5+ years of technical support or engineering experience in data protection or backup solutions.
- Deep knowledge of Veeam Backup & Replication, VCC, and VSPC components.
- Proficiency with virtualization platforms (VMware ESXi, Microsoft Hyper‑V) and cloud services (AWS, Azure).
- Strong scripting skills in PowerShell and Bash for automation and diagnostics.
- Excellent communication, problem‑solving, and customer‑centric mindset.