Solutions Engineer - ServiceNow

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

Role Description

Collaborate with account teams to evaluate and understand customer business needs, technical environments, and ServiceNow requirements.

Design and propose tailored ServiceNow solutions that align with customer business objectives and drive measurable outcomes.

Lead ServiceNow licensing analysis, optimization, and commercial strategy discussions across key workflows (e.g., ITSM, CSM, HRSD, Creator).

Translate licensing constructs and technical capabilities into clear business value, ROI, and cost optimization strategies.

Deliver compelling, business-focused ServiceNow demonstrations tailored to customer use cases and desired outcomes.

Build and present executive-level and technical presentations that effectively communicate SHI’s value proposition.

Act as a trusted advisor by partnering with Account Executives to influence customer decision-making.

Partner with ServiceNow and SHI internal stakeholders to structure competitive, differentiated solutions and deals.

Manage solution pipeline by developing strategies for top prospects and supporting new business acquisition.

Identify and uncover ServiceNow-driven opportunities across digital workflows, automation, and transformation initiatives.

Engage with multiple levels of client stakeholders, including CIOs, IT Directors, and business leaders.

Educate and support sales teams on ServiceNow positioning, licensing, demo execution, and value-based selling.

Contribute to the development of scalable demo environments, reusable assets, and go-to-market initiatives.

Behaviors and Competencies

Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Detail-Oriented: Ca