Solutions Engineer - Global

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

Role Description

Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.

Design and propose tailored infrastructure solutions that align with customers' business objectives.

Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.

Provide product training and technical education to the sales team and customers.

Act as a trusted IT advisor for customers, partnering with Field Account Executives.

Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.

Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.

Develop solutions that fit customers’ needs and budgets through strategic planning.

Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.

Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow mana