Solutions Engineer - Brink's Inc

Pay Range:

​(Minimum to mid pay range specific to NY, CA, CO, WA, MD)

Brinks Texas License #C00550

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Are you passionate about interacting with Customers, listening to their needs and building software and hardware solutions for a win/win outcome? We are! We need team members who can interact at all levels of our Customers and observe their cash office operations while building integrated solutions to drive cash office efficiencies. Are you an awesome and effective communicator? Can work with Sales, Cross Functional teams and our Partners to build software and hardware solutions while supporting our existing customer needs? Come work with those who share your passion in solving our Customer problems.

Location : Work From Home (USA)

Pay : $80,000-$95,000

In this role, you would:

• Provide business and technical support to our Customers and team up with Brinks teams (Sales, Customer Care and Cross Functional teams).
• Lead in the project management and implementation of software and hardware solutions (Pre & Post Sales activities).
• Work with Customers to understand their needs and then deliver solutions.
• Create documentation, ROI and Observation analysis, SOW and intricacies of the customer.
• Perform on-site presentations and product demonstrations, observations and presentations of product offerings and solutions.
• Create and provide training and support documents both internally and externally at customer sites.
• Software and Hardware troubleshooting and resolution reporting to stakeholders.
• Work with internal Cross Functional teams on testing, installation, enhancements and operational readiness for these solutions.
• Travel required

You’re the one we’re looking for if you have:

• Ability to consult, work with Customers to observe their cash office operations at store and corporate levels.
• Knowledge of BI products (Desktop and Platform) and the integrations and data flows.
• Strong Project Management techniques and delivering solutions on time with high quality.
• Strong Presen