Solutions Engineer - Bilingual French/English - Acronis

WHAT YOU’LL DO

• Collaborate with sales teams and business partners to articulate solutions for service providers, partners, and end customers.
• Participate as an Acronis technology expert in meetings, conduct demos, and pitch products throughout the sales cycle.
• Engage with customers, partners, and internal teams to coordinate activities for selling Acronis solutions.
• Analyze business requirements, market strategies, and policies relating to data protection.
• Manage strategic accounts in collaboration with Acronis Account Managers to influence and develop sales strategies.
• Facilitate customer evaluations and proof-of-concept activities for Acronis solutions.
• Perform technical troubleshooting and secure technical wins during the pre-sales process.
• Position solutions that address customer business problems and act as a trusted technical advisor.
• Conduct hands-on demonstrations and knowledge transfer of Acronis solutions to customers and partners.
• Gather technical requirements, develop cost-effective solutions, and present them to prospects.
• Develop responses to RFIs and RFPs.
• Assist in integrating MSPs’ RMM platforms with the Acronis platform and work closely with cross-functional teams.
• Understand complex customer needs and develop innovative solutions.
• Provide customer and market feedback to Product Management, Engineering, and other Acronis teams.
• Position and support Infrastructure-as-a-Service (IaaS) solution, including hosting and management of virtual machines (VMs) within the Acronis platform.

WHAT YOU BRING

• At least 5 years of experience in a relevant position
• Experience with cloud-based applications such as Microsoft 365 and Google Workspace
• Backup, Disaster Recovery, and Storage solution design experience
• Antivirus / Ransomware Protection
• EDR/MDR/XDR
• Email Security
• Network Security
• Knowledge of Microsoft operating systems (Linux or other operating systems beneficial)
• Ability to articulate both technical concepts and business value propositions clearly
• Experience with customer engagement and sales opportunity management practices
• Strong listening skills, creativity, intuition, and a team-oriented mindset with the ability to solve problems effectively
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while maintaining accuracy
• Strong communication skills with the ability to influence, present, and negotiate effectively with both technical and business audiences
• Fluency in English and French (written and spoken), with the ability to confidently deliver technical presentations, demos, and customer engagements in both languages
• Experience supporting bilingual (English/French) customers or partners, inc