Solutions Engineer - Agents & Automation

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

Role Description

Copilot Experience and Agent Architecture

Serve as the technical SME for Microsoft 365 Copilot deployment, extension, and agent solution development in Copilot Studio, including first-party, declarative, and custom engine agents

Guide SHI customers through hands-on Microsoft 365 Copilot deployments, including tenant readiness assessments, data and AI readiness, license assignments, use case identification, and governance

Lead end-to-end Copilot deployments, including prerequisite validation, service enablement, and rollout planning across Microsoft 365 Admin Center and related services

Design and implement security and compliance controls using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege)

Assess and reduce data exposure risks by analyzing Microsoft Graph signals, SharePoint and OneDrive permissions, sensitivity labels, and external sharing configurations

Design and implement end-to-end agent solutions using Copilot Studio and the Power Platform, aligning workflows, automation, and extensibility to business needs

Establish enterprise agent governance, including environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management

Configure Power Platform environments, including:

DLP policies

Managed environments and environment groups

Environment rules and governance controls

Power Platform pipelines for ALM, including approval flows

Copilot Studio Kit installation and configuration

Define agent architectures that balance out-of-the-box Copilot capabilities with custom logic, integrations, and automation patterns

Implement secure, governed environments across identity, data access, compliance, monitoring, and lifecycle management

Advise on best practices for Copilot adoption, governance, auditing, agent design, evaluation, observability, and operational readin