Solutions Architect - Akuity

Solutions Architect

The Company

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix's acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.

Following Argo's widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.

The Opportunity

As a Solutions Architect at Akuity , you will sit at the intersection of pre-sales, customer success, technical support, and open-source engineering. This is a uniquely multifaceted role and you will be the primary technical face of Akuity for prospective and existing customers, help them succeed with the Akuity Platform and the broader Argo ecosystem, and contribute directly to the open-source projects at the heart of what we do. You will bring deep hands-on expertise in Kubernetes, GitOps, and the Argo project and you won't be afraid to roll up your sleeves and write code. You'll be expected to go beyond explaining our platform and actively contribute to Argo CD and related projects, shape our technical direction, and create lasting value for our customers and the broader community.

You Will

• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity 's solutions to their needs.
• Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity 's platform and GitOps best practices.
• Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls.
• Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate.
• Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base.
• Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform.
• Collaborate closely