remote
Solution Architect-ServiceNow Service Portal US or Canada - NewRocket
Solutions Architect
Lead the design and implementation of ServiceNow Service Portal solutions, architecting AI-enabled digital workflows that enhance employee and customer experiences across diverse industries.
About the role
Key Responsibilities
- Architect and deliver end‑to‑end ServiceNow Service Portal solutions, ensuring alignment with business goals and industry best practices.
- Collaborate with stakeholders to gather requirements, translate them into technical designs, and drive the implementation of AI‑enabled digital workflows.
- Lead solution design workshops, create architecture diagrams, and provide technical guidance to development teams.
- Ensure high quality, scalable, and secure solutions by applying ServiceNow platform capabilities and integration patterns.
- Mentor junior architects and developers, fostering a culture of continuous improvement and knowledge sharing.
Requirements
- 5+ years of experience as a Solution Architect with a focus on ServiceNow platforms.
- Deep expertise in ServiceNow Service Portal, Flow Designer, and AI/ML integration within ServiceNow.
- Strong understanding of enterprise digital workflow design and best practices.
- Excellent communication skills, able to translate complex technical concepts to non‑technical stakeholders.
- ServiceNow Certified Application Developer or higher certification preferred.