remote
Solution Architect ServiceNow - Infor
Solutions Architect
Lead the design and evolution of ServiceNow solutions, blending deep platform expertise with product ownership to deliver secure, scalable, and business‑aligned ITSM, ITOM, HRSD, and CSM services.
About the role
Key Responsibilities
- Own end‑to‑end ServiceNow architecture, designing scalable, secure, and integration‑ready solutions across ITSM, ITOM, HRSD, IRM, and CSM modules.
- Collaborate with business stakeholders to translate priorities into technical roadmaps and product backlogs.
- Drive Principle Based Management (PBM) practices, fostering innovation and mutual benefit across cross‑functional teams.
- Lead technical product ownership, ensuring deliverables meet quality, security, and performance standards.
- Mentor and guide development teams on best practices, architecture patterns, and platform capabilities.
Requirements
- 5+ years of ServiceNow architecture and implementation experience.
- Strong knowledge of ITSM, ITOM, HRSD, IRM, and CSM modules and integration patterns.
- Proven product ownership and stakeholder management skills.
- Excellent communication, problem‑solving, and leadership abilities.