Overview
The Solution Account Manager serves as a critical connection between the RealPage platform and our customers’ ability to improve operational performance and uncover hidden yield across multifamily portfolios. As part of the Customer Success organization, Solution Account Managers partner with customer stakeholders, from revenue managers to C-level executives, to recommend strategies that drive platform usage, optimize performance, and increase portfolio yields.
Responsibilities
- Navigate customer business scenarios to consult on asset strategy and configure AI Revenue Management accordingly.
- Articulate the AI revenue management value proposition and develop credibility for its concepts and benefits across client organizations.
- Build and maintain relationships with customers and internal RealPage staff.
- Conduct regular performance analysis regarding financial results, revenue management adoption behavior, leasing velocity and market conditions, and present results to leadership.
- Answer modeling-related questions and provide thoughtful feedback to customers.
- Consult with customers on parameter configurations and make recommendations for necessary changes.
- Efficiently participate in multiple projects and use Salesforce to track and update project steps.
- Maintain a working knowledge of the integration with each Property Management System.
- Identify opportunities for adoption and expansion of RealPage products.
- Provide input and feedback, from a business user’s perspective to the RealPage product group, on solutions features and functionality.
- Coordinate with other RealPage teams as needed to facilitate timely implementation and overall client success with an emphasis on the other pillar products that support AI Revenue Management
- Prepare and deliver in person and virtual solution reviews.
- Work alongside Customer Success Managers to parter on creating client outcomes
Qualifications
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Bachelor’s degree or equivalent combination of education and experience.
- 5 years of experience in multifamily property management or related industry.
- Displays business acumen and understanding of organizational agility.
- Experience using Microsoft office products; Microsoft Excel, Power Point and Word.
- Excellent communication skills, both written and verbal, with ability to influence others.
- Strong project management skills required; ability to manage multiple priorities simultaneously.
- Familiarity with RealPage products or other property management software.
- Ability to adapt to change and work well in an autonomous dynamic environment.
- Ability to travel up to 20% and work outside normal business hours at times depending upon workload. Demonstrated abili