Software Support Engineer - Bridgend County Borough Council

Key Responsibilities

• Provide day‑to‑day support for the Welsh Community Care Information System (WCCIS) and the upcoming social care case management system.
• Troubleshoot and resolve technical issues reported by end users, ensuring minimal downtime.
• Collaborate with development and QA teams to test new releases and patches.
• Document support procedures, create knowledge base articles, and maintain accurate ticket logs.
• Assist in data migration and system configuration during the transition phase.

Requirements

• Experience supporting enterprise software, preferably in a social care or public sector environment.
• Strong analytical and problem‑solving skills with a customer‑focused mindset.
• Familiarity with database concepts (SQL) and basic scripting for automation.
• Excellent communication skills in English, both written and verbal.
• Ability to work independently and as part of a cross‑functional team.