Software Engineer
Software Specialist providing first‑level support for Constellation HomeBuilder Systems, troubleshooting OS and peripheral issues, managing tickets, and collaborating with development to resolve client problems efficiently.
Software Specialist
Constellation HomeBuilder Systems
THE POSITION
Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers.
Provides first-level investigation to the customer and resolution for the Constellation Suite of Products.
Work closely with development, documenting and communicating software-related issues.
Accurate and timely tracking of all reported issues in our call management tool
Meets all defined service levels for unresolved problems, reassigns the ticket to the appropriate internal/external team.
Applies technical aptitude (operating systems, PCs, printers, remote-control utilities, etc.) to resolve client issues.
Advises the Customer Care Manager on sensitive Client situations.
Attends and participates in Team meetings.
Attends CHS product training, as required.
Makes recommendations to address problems, improve service, and provide improved support.
Develops frequently asked questions (FAQ) documentation.
Work shifts may vary to accommodate maximum help desk coverage
Attend service release handoff meetings as requested.
QUALIFICATIONS AND SKILLS
Our Software Specialists are customer-facing, building key customer relationships and delivering superior customer support for our products. The organization usually hires applicants with the below qualification:
College/University degree in Business Administration, Computer Science, or related discipline.
Customer Support Experience
General Accounting/Costing knowledge
Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields.
Proficient in MS Windows applications.
Comfortable utilizing remote access utilities such as Remote Desktop, VPN
Superior analytical skills to resolve customer issues.
Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment.
Excellent interpersonal skills, both verbal and written
Provide courteous, friendly, and professional communication with external and internal stakeholders.
Ability to adapt to a fast-paced environment
Excellent time management and set priorities, managing conflicting demands
Positive team attitude and ability to collaborate with team members and co-workers
Works well under pressure
FLSA Designation (US Only):
Salary Range:
Other Compensation (US Only):
Benefits (US Only):
Time off (US Only):
Originally posted on Himalayas
Posted June 18, 2026