Engineering Manager
Leads a team building and operating AI‑powered automation platforms for enterprise customer experience, leveraging Python, machine learning, NLP, and cloud services (AWS, Kubernetes) with CI/CD pipelines.
Be the one building AI-powered experiences where they matter most.
At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
About The Role
We are seeking a dynamic and execution-oriented Manager of AI Enablement & Automation to lead our India-based AI enablement and automation team. This role will own the deployment, governance, and adoption of AI tools that accelerate productivity and reshape how teams work across the business.
You will lead a high-performing team responsible for AI platform operations, workflow automation, and enterprise enablement, partnering with global technology and business leaders to turn AI capabilities into measurable outcomes.
This role combines technical depth, operational rigor, stakeholder leadership, and change management expertise.
What You’ll Do
AI Platform Ownership & Operations
Workflow Automation & RPA
People Leadership & Team Development
Posted June 27, 2026