Software Engineering Manager - AI Enablement & Automation - Genesys

Be the one building AI-powered experiences where they matter most.

At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

About The Role

We are seeking a dynamic and execution-oriented Manager of AI Enablement & Automation to lead our India-based AI enablement and automation team. This role will own the deployment, governance, and adoption of AI tools that accelerate productivity and reshape how teams work across the business.

You will lead a high-performing team responsible for AI platform operations, workflow automation, and enterprise enablement, partnering with global technology and business leaders to turn AI capabilities into measurable outcomes.

This role combines technical depth, operational rigor, stakeholder leadership, and change management expertise.

What You’ll Do

AI Platform Ownership & Operations

• Lead operations for enterprise AI platforms (e.g., ChatGPT Enterprise, Cursor, Amazon Q).
• Establish secure onboarding, access provisioning, governance controls, and operational support models.
• Partner with Global IT, Security, Legal, and Compliance teams to ensure adherence to corporate and regional data regulations.
• Monitor platform health, usage, cost efficiency, adoption metrics, and ROI.
• Manage vendor relationships and support escalations as needed.
• Identify high-impact AI use cases through collaboration with Engineering, Sales, Marketing, Support, HR, Finance, and other functions.
• Evaluate emerging AI tools and recommend adoption where appropriate.
• Lead AI adoption initiatives across the organization
• Develop and deliver training programs, workshops, office hours, and enablement materials.
• Promote responsible AI usage and governance best practices.

Workflow Automation & RPA

• Oversee RPA and machine-assisted automation initiatives.
• Identify process acceleration opportunities that improve productivity and reduce manual effort.
• Ensure automation solutions align with governance and enterprise architecture standards.
• Maintain sustainable support models for deployed automations.

People Leadership & Team Development

• Recruit, mentor, and develop a high-performing AI & Automations team.
• Define team OKRs aligned with global AI strategy.
• Foster a culture of innovation, accountability, and measurable impact.
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