Software Engineer III, Speech Systems - Capacity

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform.

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

We have an exciting opportunity for a Software Engineer performing advanced software development in the fields of automatic speech recognition, speech synthesis, Natural Language Processing and biometrics, working primarily in C++ and Golang. This complex, multithreaded, cloud-native software requires a strong development background in Linux, an eye for detail and the ability to work autonomously.

Responsibilities:

• Secure Linux and Docker container development.
• Lead development efforts and work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech technology.
• Full life cycle ownership including requirements gathering, system design, implementation, and deployment.
• Ensure documentation standards are maintained for change control processes.
• Work with mixed C/C++ and Golang tasks, at times migrating from C++ to Golang.
• Design, implement and optimize real-time audio processing pipelines, including integration with ASR engines and TTS systems.
• Troubleshoot issues related to networking, including RTP/SIP-level audio transport in production environments.
• Independently interface with customer support and QA teams to drive feature identification and bug resolution.
• Maintain and improve the performance, stability, and efficiency of the multithreaded and multiple process software suite.
• Design and architect new components, features, and services, ensuring scalability, performance, and reliability.
• Contribute to the long-term technical roadmap and strategic planning for the platform.
• Provide technical leadership and mentorship to junior and mid-level engineers, fostering a culture of technical excellence.

Requirements:

• 8+ years of relevant industry experience, with at least 2 years working directly on speech or real-time audio systems in production.
• Deep proficiency in C