Software Engineer II Infrastructure

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work .

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

As a Software Engineer II, Infrastructure on the Queueing and DBOps team, you’ll:

• Help operate the infrastructure behind Iterable’s mission‑critical data systems, including high-throughput Apache Pulsar clusters, RDS Postgres/Aurora , Elasticache/Valkey , and OpenSearch .
• Implement safe, automated patterns for upgrades, migrations, and configuration changes (e.g., blue‑green and rolling deployments) that keep our uptime and data integrity SLOs.
• Build and evolve Terraform/IaC modules and other “golden path” tooling that make it easy for engineering teams to adopt our platforms safely and consistently.
• Partner closely with our backend engineers to provide the infrastructure foundations for libraries and features, including rate limiting, database caching, and CDC pipelines.

You’ll work in a small, high‑impact team where your decisions directly influence Iterable’s reliability, costs, and ability to ship new data-powered features.

What you’ll do

• Run a reliable data infrastructure at scale
• Operate production Pulsar, database, caching, and search clusters with a focus on high availability, performance, and predictable behavior.
• Implement and refine alerting, dashboards, and runbooks to catch issues early and reduce incident MTTR.
• Standardize and automate infrastructure patterns