Job Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; digital product and design; and enterprise AI platforms across American Express.
The Customer 360 platform is focused on creating a unified and intelligent customer ecosystem by integrating customer interactions, behavioral data, transactional systems, and operational insights into a single trusted platform.
The Platform Enables
- Real-time customer insights and analytics
- Personalized customer experiences
- Event-driven customer engagement
- AI-powered recommendations and decisioning
- Scalable data processing and intelligent automation
- Enterprise-grade governance, observability, and reliability
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