Software Engineer II AI Experiences

What is The Role:

RevTech Engineering builds the tools Elastic's Field teams depend on every day — the conversational experiences, single-pane-of-glass portals, and AI-powered workflows that help sellers, solutions architects, customer success managers, and support teams do their best work.

The AI Experiences squad is where those AI capabilities take shape in the UI. We're looking for a Software Engineer II who is as curious about how AI behaves in a product as they are about how to build it. This role isn't about training models or writing pipelines — it's about making AI interactions legible, useful, and trustworthy for the people using them.

You'll work closely with a principal software engineer who brings both design and engineering depth, which means you'll have real mentorship and a high bar to grow toward. You'll also be connected to what's happening across Elastic's broader AI and design system work, contributing to consistent surfaces and bringing back patterns that raise the quality of what we ship.

What You Will Be Doing:

• Build AI components for Field-facing experiences. Develop and iterate on the front end components that surface AI capabilities — tool calling, reasoning traces, generative responses, suggestions — across RevTech's end user experiences.
• Lead the user experience of AI interactions. Partner with the principal engineer and RevOps team members to evaluate whether AI components are working — is the right information surfaced, is the response legible, is tool-calling output helping or overloading the user?
• Instrument what you build. Use OpenTelemetry to instrument AI components so the team has a signal on what's working. Track interaction patterns, identify friction points, and use that data to drive iteration.
• Contribute to AI UI consistency. Stay ahead of how Elastic UI and the broader Elastic AI product surface handle AI components, and apply those patterns in RevTech — or flag where RevTech's needs require something new.
• Support the Salesforce LWC surface. Contribute occasionally to AI component work in Elastic's Salesforce Lightning Web Component environment for AE/SDR workflows.

What You Bring:

We're looking for a frontend engineer with 3+ years of professional React and TypeScript experience who is genuinely interested in how AI should show up in product interfaces — and has the instinct to recognize when it isn't working.

• React and TypeScript. Comfortable building production-grade components and managing state in complex, data-rich interfaces.
• AI product curiosity. You use AI-powered tools, you have opinions about them, and you can articulate what makes an AI interaction useful versus noisy.
• Observability instinct. Experience with instrumentation and frontend telemetry — OpenTelemetry familiarity is a plus.
• Design collaboration. You feel confident distilling a design direction from stakeholders or a low-fidelity wireframe into front end components.
• Communication. Comfortable working directly with field stakeholders to understand how AI components land in real workflows.

Bonus Points:

• Familiarity with Elastic UI (EUI) or experience working within a mature design system.
• Figma or other design tool experience
• Experience building or iterating on AI-specific UI patterns — streaming responses, confidence indicators, tool-calling displays, citation surfaces.