Software Engineer, GTM - Parloa

About Parloa

Parloa ’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa ns are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As the Software Engineer, GTM at Parloa , you will reimagine how our Go-To-Market organization operates by building the systems, tools, and workflows that power it. This is not a role focused on configuring SaaS tools or maintaining existing systems. You will design and build custom solutions from the ground up that directly improve how GTM operates across the full lifecycle. You will work closely with Engineering, Product, and GTM leadership to identify high-impact problems and turn them into working systems. You will build across our stack, which includes TypeScript, Node.js, Python, React, NoSQL databases, and modern AI tooling, to create internal tools, integrations, and automated workflows. You will partner directly with our Lead Engineer for Special Projects to solve problems and ship quickly. At Parloa , AI is embedded in how we build. You will use AI as a core part of your development process, moving rapidly from idea to prototype to production and pushing tools like Claude, Cursor, and Codex to their limits. This is your opportunity to own problems end to end, operate with a high degree of autonomy, and build systems that directly impact how a company scales revenue. You will work at the intersection of engineering and business, translating strategy into systems that drive measurable outcomes.

Areas of Ownership:

• Build and own internal systems that power how Parloa ’s GTM organization operates end to end, from lead flow through customer expansion
• Translate GTM strategy and business problems into scalable technical solutions, including custom tools, workflows, and system architectures
• Design and develop AI-powered workflows that improve efficiency, decision-making, and execution across the entire GTM motion
• Rapidly prototype new ideas using AI-assisted development, validate impact, and evolve successful solutions into production-grade systems
• Identify bottlenecks, inefficiencies, and manual processes across the GTM lifecycle and replace them with automated, reliable systems
• Build and maintain integrations across core GTM systems using APIs, webhooks, and data pipelines to ensure consistent and accurate data flow
• Own the quality, scalability, and maintainability of the systems you build, balancing speed of execution with long-term reliability